Why people write to us

The most valuable message you can send is a correction. This site's whole promise is dated, verified facts, but carriers change device offers, fees, and coverage constantly, and 51 states each do things their own way. When a reader tells us "AirTalk's co-pay changed" or "this number no longer connects," that fix helps thousands of people who read the page after you. Readers also write to ask how a program works in their situation, to report a scam using a "free government phone" pitch, and to share their application experience: how long shipping took, why an application was rejected, what a carrier's support actually said. Those experience reports quietly power the wait-time and rejection-reason data we publish, so they matter more than you might think.

How we handle your message

A person reads every message. There's no ticket bot and no auto-responder. We reply from hello@gov-grants.org, usually within two business days, in the order that keeps the site accurate: corrections and scam reports first, questions second, everything else after that. When a correction checks out against the official source, we update the page, change its "last verified" date, and note the fix, so you'll be able to see your correction live. We never add your email to any list, never share it, and keep correspondence only as long as it takes to resolve the message. If you don't hear back within a few days, your answer is likely already in the guide your question was about, so we sometimes reply with a link to the exact section.

What we can help with

Fixing any error or outdated fact on the site. Explaining how Lifeline, SNAP, and the other programs we cover actually work: eligibility rules, the National Verifier, the household rule, recertification. Helping you understand why an application was likely rejected and what the fix usually is. Pointing you to the right official application, status page, or support number for any carrier in our directory. Warning readers about a scam pattern you've encountered. And adding missing information. If a guide didn't answer your question, telling us is how the guide gets better.

Our limitations: read this before writing

We are an independent editorial site, and that cuts both ways. We have no access to any carrier's or agency's systems: we cannot check, approve, expedite, or fix your application, cannot see why the National Verifier rejected you, cannot ship or replace a phone, and cannot restore cancelled service. Only your carrier or the program administrator can. Messages asking us to do those things get a polite reply pointing to the right place, which we know is frustrating; it's the honest answer. We also can't give legal, immigration, or tax advice (public-charge questions belong with official USCIS guidance or a legal aid organization), can't fill out applications on your behalf, and don't respond to link-exchange or guest-post pitches. Finally, never send us your SSN, benefit account numbers, PINs, or documents. We don't need them for anything, and we delete any message containing them for your own protection.