enTouch Wireless Replacement Phone: Lost, Broken or Stolen
Last verified: · by Arif
Lost, broken or stolen enTouch Wireless phone? Call 1-866-488-8719 to request a replacement. The fees we verified, with dates:
Fees and hidden costs
| Fee | Amount | Notes | Verified |
|---|---|---|---|
| Activation, California LifeLine | $39.00 | Published in their terms of service; no activation fee is published for any other state | 2026-09-18 |
| Paid upgrade to unlimited talk and text | $25.00 | Optional monthly tier on top of the free benefit. Tribal households reach unlimited free, so this tier is for everyone else. $26 buys 5GB and $30 buys 6GB | 2026-09-18 |
Before you call enTouch Wireless
Have the enrollment ID or the phone number on the account, know whether the device was lost or stolen versus defective (defective units are usually replaced cheaper or free inside the warranty window), and confirm the mailing address in your account first. Replacements ship to the address on file and do not forward.
Your benefit outlives the handset
Losing the device never cancels your Lifeline enrollment. If the replacement quote does not make sense, put a replacement SIM in any unlocked phone you can borrow or buy used, or move the benefit to another carrier in your state. Keep using the number every 30 days meanwhile so the account stays active.
More on enTouch Wireless: the full record with every question we answer, or compare it with the other carriers in your state guide.
Gov-Grants.org is an independent guide, not a carrier and not a government agency. We never charge fees, and every fact above links to its source with the date we checked it. Program details change; confirm on the official site before applying.