Assist Wireless Replacement Phone: Lost, Broken or Stolen
Last verified: · by Arif
Lost, broken or stolen Assist Wireless phone? Call 1-855-392-7747 to request a replacement. The fees we verified, with dates:
Fees and hidden costs
| Fee | Amount | Notes | Verified |
|---|---|---|---|
| Phone number change | $5.00 | One change free every six months; each extra change costs $5 | 2026-09-18 |
| Data refill, 1GB | $10.00 | Optional top-up. Smaller refills: 100MB $4, 500MB $8 | 2026-09-18 |
| Talk refill, 1,000 minutes | $15.00 | Optional top-up. Smaller refills: 100 minutes $4, 400 minutes $8 | 2026-09-18 |
Before you call Assist Wireless
Have the enrollment ID or the phone number on the account, know whether the device was lost or stolen versus defective (defective units are usually replaced cheaper or free inside the warranty window), and confirm the mailing address in your account first. Replacements ship to the address on file and do not forward.
Your benefit outlives the handset
Losing the device never cancels your Lifeline enrollment. If the replacement quote does not make sense, put a replacement SIM in any unlocked phone you can borrow or buy used, or move the benefit to another carrier in your state. Keep using the number every 30 days meanwhile so the account stays active.
Replacement problems Assist Wireless customers hit
- Lost phone quietly ends the benefit
Cause: Losing the handset starts a 30-day clock to add a new device before service is disconnected, and a disconnection inside the first 12 months can trigger a device recovery fee
Fix: Move a SIM into any compatible unlocked phone you can borrow to stop the clock, then sort out a permanent device. Their BYOD program gives a free SIM plus a switching credit, $15 for Tribal customers or 1GB of data for everyone else.
More on Assist Wireless: the full record with every question we answer, or compare it with the other carriers in your state guide.
Gov-Grants.org is an independent guide, not a carrier and not a government agency. We never charge fees, and every fact above links to its source with the date we checked it. Program details change; confirm on the official site before applying.