Easy Wireless Replacement Phone: Lost, Broken or Stolen
Last verified: · by Arif
Lost, broken or stolen phone? Contact Easy Wireless support (1-877-476-3451) to request a replacement. Current fees we verified:
Fees and hidden costs
| Fee | Amount | Notes | Verified |
|---|---|---|---|
| Replacement phone | $25.00 | Applies only if you already had a replacement in the previous six months; otherwise a replacement is issued without this fee | 2026-09-18 |
| Non-Tribal smartphone | $25.00 | Listed at $25 on the plans page but as free on the FAQ and the Oklahoma page; confirm before you accept the device | 2026-09-18 |
Three things to have ready before you call
Have your enrollment ID or the phone number on the account ready, know whether the device was lost/stolen versus defective (defective units are usually replaced cheaper or free under the initial warranty window), and confirm your mailing address in My Account first. Replacements ship to the address on file and don't forward.
Your benefit survives the phone
Losing the device never cancels your Lifeline enrollment. The benefit belongs to your household, not the handset. If a replacement quote doesn't make sense, two alternatives: put the free replacement SIM in any unlocked phone you can borrow or buy used (BYOD), or wait for your annual carrier-switch window and enroll with another provider that ships a new device. Keep using the number every 30 days in the meantime so the account stays active.
Common questions
Is Easy Wireless the same as easywireless.com?
No, and this trips people up. easywireless.com is a parked domain listed for sale by a domain broker. The carrier's real site is myeasywireless.com. Anything asking for your Social Security number or benefit documents on the shorter domain is not Easy Wireless.
What states does Easy Wireless cover?
Arkansas, Kentucky, Missouri and Oklahoma. USAC's federal carrier data confirms exactly those four, and their FAQ describes plans for the same four. Their About page says the company focuses "primarily in Oklahoma, including service for eligible consumers living on qualifying Tribal lands," which matches what the store map shows.
How much data does Easy Wireless give you?
It depends on your state more than with almost any other carrier we track. Arkansas and Missouri: 350 minutes, unlimited text, 4.5GB. Kentucky and Oklahoma: 1,000 minutes, unlimited text, and 25MB of data. That 25MB figure is what their own FAQ publishes, and it is roughly enough for email and nothing else. Oklahoma Tribal customers do far better: unlimited talk and text with 4.5GB on the FAQ, or 6GB on the plans page. Their pages disagree, so confirm at enrollment.
Where are the Easy Wireless stores?
41 locations across 35 Oklahoma towns, including four in Tulsa and stores in Ada, Altus, Ardmore, Atoka, Bartlesville, Chickasha, Claremore, Duncan, Durant, Enid, Lawton, McAlester, Muskogee, Ponca City, Shawnee and Tahlequah, among others. If your documents are messy or you hit one of their device errors, walking in is faster than the phone queue.
What is the Easy Wireless customer service number?
1-877-476-3451, or dial 611 from an Easy Wireless phone. Hours are Monday to Saturday, 9am to 6pm Eastern, which is 8am to 5pm Central, closed Sunday. For anything that changes your account details, name, address, date of birth, use Compliance@MyEasyWireless.com instead, and do it before you recertify.
Is Easy Wireless legit?
Yes. Easy Telephone Services Company, LLC is an eligible telecommunications carrier and appears in USAC's official Lifeline company data for its four states. Fair warning on site hygiene: several pages still market the Affordable Connectivity Program as though it were running, and ACP ended in 2024. Do not start an ACP application there. Lifeline is the live program.
Gov-Grants.org is an independent guide, not a carrier and not a government agency. We never charge fees, and every fact above links to its source with the date we checked it. Program details change; confirm on the official site before applying.