Easy Wireless Replacement Phone: Lost, Broken or Stolen
Last verified: · by Arif
Lost, broken or stolen Easy Wireless phone? Call 1-877-476-3451 to request a replacement. The fees we verified, with dates:
Fees and hidden costs
| Fee | Amount | Notes | Verified |
|---|---|---|---|
| Replacement phone | $25.00 | Applies only if you already had a replacement in the previous six months; otherwise a replacement is issued without this fee | 2026-09-18 |
| Non-Tribal smartphone | $25.00 | Listed at $25 on the plans page but as free on the FAQ and the Oklahoma page; confirm before you accept the device | 2026-09-18 |
Before you call Easy Wireless
Have the enrollment ID or the phone number on the account, know whether the device was lost or stolen versus defective (defective units are usually replaced cheaper or free inside the warranty window), and confirm the mailing address in your account first. Replacements ship to the address on file and do not forward.
Your benefit outlives the handset
Losing the device never cancels your Lifeline enrollment. If the replacement quote does not make sense, put a replacement SIM in any unlocked phone you can borrow or buy used, or move the benefit to another carrier in your state. Keep using the number every 30 days meanwhile so the account stays active.
Replacement problems Easy Wireless customers hit
- Error 168 on an existing phone
Cause: The handset is not compatible with their network upgrade, and Easy Wireless published a dedicated notice saying affected phones lose service
Fix: This one cannot be fixed by settings. Visit any Easy Wireless store or call 611 for a replacement device. If you are outside Oklahoma, call 1-877-476-3451, because the store route is not available to you.
- Error 3619, service drops even though the phone looks fine
Cause: Device settings, usually VoLTE being off, are incompatible with the upgraded network
Fix: Turn Wi-Fi off, open mobile network settings, switch mobile data and VoLTE on, turn roaming off, then reset network settings and restart. Wait for "LTE" to appear in the status bar before turning Wi-Fi back on. BLU and SKY handsets have their own step order on the carrier's support page.
More on Easy Wireless: the full record with every question we answer, or compare it with the other carriers in your state guide.
Gov-Grants.org is an independent guide, not a carrier and not a government agency. We never charge fees, and every fact above links to its source with the date we checked it. Program details change; confirm on the official site before applying.