SafetyNet Wireless Replacement Phone: Lost, Broken or Stolen
Last verified: · by Arif
Lost, broken or stolen SafetyNet Wireless phone? Call 1-888-224-3213 to request a replacement. The fees we verified, with dates:
Fees and hidden costs
| Fee | Amount | Notes | Verified |
|---|---|---|---|
| Activation, outside California | $25.00 | Published on the plans page for every non-California state | 2026-09-18 |
| Activation, California | $39.00 | Credited back to approved California LifeLine accounts, so in practice $0 once you are approved | 2026-09-18 |
| Replacement after customer damage | $50.00 | Published as a $25 to $50 range depending on the device and the damage | 2026-09-18 |
| Warranty replacement after day 30 | $25.00 | Processing fee; free inside the first 30 days | 2026-09-18 |
| Early unlock, prepaid device | $20.00 | $20 or the difference between the subsidised and full retail price, whichever is less. Lifeline devices unlock free after 12 months | 2026-09-18 |
Before you call SafetyNet Wireless
Have the enrollment ID or the phone number on the account, know whether the device was lost or stolen versus defective (defective units are usually replaced cheaper or free inside the warranty window), and confirm the mailing address in your account first. Replacements ship to the address on file and do not forward.
Your benefit outlives the handset
Losing the device never cancels your Lifeline enrollment. If the replacement quote does not make sense, put a replacement SIM in any unlocked phone you can borrow or buy used, or move the benefit to another carrier in your state. Keep using the number every 30 days meanwhile so the account stays active.
More on SafetyNet Wireless: the full record with every question we answer, or compare it with the other carriers in your state guide.
Gov-Grants.org is an independent guide, not a carrier and not a government agency. We never charge fees, and every fact above links to its source with the date we checked it. Program details change; confirm on the official site before applying.